Non-Medical Home Care Agency - Policy and Procedure Manual - Applicable for Any state

Non-Medical Home Care Agency - Policy and Procedure Manual - Applicable for Any state

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Introducing our comprehensive Non-Medical Home Care Agency Policies and Procedures package designed specifically for Any State Licensure. We understand the critical importance of adhering to state regulations and maintaining the highest standards of care in the home health industry. Our meticulously crafted set of policies and procedures is your key to achieving and sustaining compliance while delivering exceptional healthcare services.

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INTRODUCTION
MISSION STATEMENT
VISION STATEMENT
OUR VALUES
STATEMENT OF PURPOSE
STATEMENT OF POLICY
DOCUMENT CONTROL & APPROVALS
SERVICE POLICIES
Introduction and Compliance
Scope of Non-Medical Home Care Services
Detailed Service Descriptions
Home Care Attendant Services
Personal Care Services
Homemaking Services
Companion Care
Respite Care
Cultural Awareness and Sensitivity
Health and Safety Compliance
ADMINISTRATIVE POLICIES AND PROCEDURES
CONTRACT SERVICES
BILLINING PRACTICES AND FINANCIAL RESOURCES
Admission Agreements
Data Collection and Verification of Services Delivered
Methods of Billing For Services
Client Notification of Changes in Fees and Charges
Correction of Billing Errors and Refund Policy
Refund Policy
Collection of Delinquent Client Accounts
INFECTION CONTROL
Infection Control, OSHA Regulations, and Bloodborne Pathogens
ANNUAL QUALITY IMPROVEMENT
ADMINISTRATIVE RECORDS
Record Procedures
Correction of documentation
Records
Filing of Records
Security of Records
INFORMED CONSENT
ADVANCE DIRECTIVES, INCLUDING DURABLE DO NOT RESUSCITATE ORDERS
CLIENT CARE POLICIES AND PROCEDURES
SCOPE OF SERVICE
CLIENT RIGHTS
CLIENT COMPLAINTS POLICY
Making Complaints Accessible
Acknowledgement
Open Disclosure
Assessment and assigning priority
Investigation
Timeframe for resolution ADMISSION AND DISCHARGE POLICY
Purpose:
Admission Policy
Eligibility Criteria:
Admission Process:
Inquiry and Initial Assessment:
Care Planning:
Financial Arrangements:
Criteria for Discharge:
Discharge Process:
COORDINATION OF CARE
Supervision of Care and Services
Supervisory Instructions
Plan for the Provision of Client Care
Client Assessment
Strategic planning of home care
Coordinating home care
Access to and review of home care plans
Delivering home care
Delivering person-centered home care
EMERGENCY AND ON-CALL SERVICES
Responsibilities of the Management
Risk Management
Emergency Management Procedures
On-Call Services
CLIENT RECORDS, INCLUDING CONFIDENTIALITY
Guidelines
Documentation Requirements
RECORD RETENTION, INCLUDING TERMINATION OF SERVICES
MANDATED REPORTING OF ABUSE, NEGLECT AND EXPLOITATION
COMMUNICABLE AND REPORTABLE DISEASES
ELECTRONIC MONITORING
Procedural Components
Telemonitoring
RESPITE CARE
INDIVIDUALIZED SERVICES PLAN (ISP)
MEDICATION MANAGEMENT
BEHAVIOR INTERVENTIONS AND SUPPORT
Procedural Requirements for Behavior Interventions
Positive Behavior Support Strategies Include:
Manipulation of Rewards:
Consent
Functional Assessment
Monitoring On-going Progress
APPROVED VARIANCES
COMMUNITY PARTICIPATION
MONITORING AND EVALUATING QUALITY
PERSONNEL POLICIES AND PROCEDURES
EMPLOYMENT APPLICATION AND HIRING POLICY
Pre-Recruitment
Job Advertisements
Short Listing
Interview
Questions to Candidates
Making the Decision
Informing the Candidates
STANDARD OF CONDUCT
EMPLOYEE AND CONTRACTOR ORIENTATION POLICY
Policy:
Procedures:
SCREENING EMPLOYEES FOR TB, ALCOHOL ABUSE AND DRUG USAGE
Verifying Personnel Qualifications
Criminal Background Check and Drug-Free Workplace
Tuberculosis (TB) Screening
Reporting License and Certification Violations
AUTHORITY, RESPONSIBILITY, AND QUALIFICATIONS
Duties and Responsibilities
ACCURATE, COMPLETE AND CURRENT PERSONNEL RECORD
Personnel Files
Contents of an Employee Personnel File
Personnel Files Maintenance Policies
Retention of Records
VERIFICATION OF PROFESSIONAL LICENSING OR CERTIFICATION AND TRAINING OF EMPLOYEES
Employee Guidelines
Human Resources Procedures
Training & Development
IN-SERVICE TRAINING POLICY AND RECORDS OF CURRICULUM
Medication Administration
Behavioral Management
Emergency Preparedness
EMPLOYEE PERFORMANCE AND COMPETENCY EVALUATION
RECORD KEEPING IN EMPLOYEE PERSONNEL RECORDS
JOB DESCRIPTIONS
Chief Executive Officer
Client-Care Administrator
Caregiver
Psychologist
HEALTH AND CARE DELIVERY
CRITERIA FOR ACCEPTING CLIENTS FOR SERVICES OFFERED
OBTAINING A PLAN OF CARE OR SERVICE
Home Care Plan
Planning home care
LIST OF ANNEXURES
Annexure 01: Record Keeping Log
Annexure 02: Record Retrieval Form
Annexure 03: Authorization to Release Information Form
Annexure 04: Employee Checklist
Annexure 05: Acknowledgment
Annexure 06: Staff Training and Development Form
Annexure 07: Active Client Form
Annexure 08: Client Unauthorized Leave Debrief Form
Annexure 09: Continuous Unauthorized Leave
Annexure 10: Annual Summary Log
Annexure 11: Information Breach Form
Annexure 12: Monthly Records Management Review
Annexure 13: Training Form
Annexure 14: Daily Medication Form
Annexure 15: Disruptive Behavior Form
Annexure 16: Staff Fire Safety Drill Form
Annexure 17: Emergency Preparedness Numbers
Annexure 18: Safety Drill Form
Annexure 19: Caretaker Acknowledgement Form
Annexure 20: Parental Consent Form
Annexure 21: Criminal Disclosure Form
Annexure 22: Client Maltreatment Form
Annexure 23: Investigative Form
Annexure 24: Intake Form
Annexure 25: Medication Form
Annexure 26: Inventory Form
Annexure 27: Client Acknowledgment
Annexure 28: Medical and Dental Consent Form
Annexure 29: Medical Refusal Form
Annexure 30: Sign in and Sign out Log
Annexure 31: Transfer/ Discharge Form